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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, please drop us an email or give us a call. We endeavour to respond within 72 hours.

What happens if I can’t make a session?

We are super flexible. We set up prompts for your preferred time and confirm that time with you usually the day before. Even if we have confirmed a time, we know important things can crop up. If so, just send us a message in WhatsApp or your preferred communication channel, and we will move your session to another time.

For this reason, we prefer to not have your usual time on a Friday but Tuesday, Wednesday or Thursday so that we always have a bit of buffer to move things. 

What happens if we don’t click?

It is super important that we do click and that goes both ways. For this reason, our first meeting is a bit longer to allow time to ‘hang out’ and see if we do click. It can happen though that first impressions aren’t always accurate and as we go along one of us may find some aspect is not clicking.

For this reason, we have a quarterly review so we can discuss how things are going and what is and isn’t working. We adjust from there. If though we discover that we don’t click, you will have the option of selecting another coach under the debMaes TLC umbrella, we can make recommendations of other suitable coaches outside the organisation or you may choose to end the agreement and find another coach in your own way.  

Is it possible to switch/upgrade program midway?

What if I don't feel I’m getting results fast enough?
Even though most people are blown away with the speed of change and results they get, the first few months are very much getting a feel for each other and the way of working. You will not be able to fully appreciate all that will be achieved as the transformation becomes exponential as time passes. If you remain open and willing to explore and apply, and yet you do not achieve the results you desire in the time we specified, we will review what we are doing and make the necessary adjustments.
Is it possible to pause the program? For how long?
This is your life and this coaching program is about you succeeding in all areas of your life. You don’t get to pause your life, so we discourage you pausing your coaching. Whatever is going on in your life is usually exactly what you need to be transforming. That said, if there are circumstances that we can not imagine that prompt you to request a pause, in the end, it is your life and your choice, so feel welcome to open a discussion about this.
Can I customise the program to make it shorter? ie 3 months instead of 12 months
Of course. However, experience has shown that quick fixes don’t lead to sustain transformation. We encourage to you allow the time it takes to, not only attend to the changes you want but, bed them down and furthermore, to keep those new ways strong - just like building a muscle and then keeping it toned.
Are you open to negotiate different payment terms?

We have several payment options. Our intention is that we are accessible and flexible. Please let us know what your needs might be and we can see how we could fit with that.

Do you have a termination policy?
We do have a termination policy. If for whatever reason you commence and then do not want to continue, all you need to do is phone or message us, indicating that you would like to discuss ending your program and we will arrange a time to discuss this and make the necessary arrangements.
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